Returns Policy

Any orders placed from USA/CAD/C&SA are now final and non-returnable.

UK/EUR/ROW customers ordering between 26th Nov 2024 and 24th Dec 2024 can return up to 21st Jan 2025, as part of our extended Christmas returns. Outside of this, UK, EUR and ROW have 14 days from date of receipt to return your items for a full refund.

Updated: 6th January 2025

Nubian Skin does not cover return cost or provide return labels.

All returns must be posted back to us at the customers' expense.

  1. Please quote your order number in the parcel (starts with NS_____)
  2. Make sure you add 'RETURNED GOODS' on the package.
  3. When returning goods, we advise you send the package via a tracked service or with 'proof of postage' to ensure you get your refund.
  4. Please return to:

NUBIAN SKIN C/O NORSK - SPD

UNIT 1 POLYGON BUSINESS PARK

BLACKTHORNE ROAD

POYLE -COLNBROOK

SL3 0DQ

UNITED KINGDOM

After your return has been received at our warehouse, please allow up to 7 working days for returned items to be processed.

We no longer accept requests for exchanges. If you'd like a different size or color, please return and re-buy.

T&C's

All items should be returned unused, unworn and in original packaging and with all Nubian Skin labels still attached.

Tights should be in their original packaging, unopened.

Returned items that are seen to be worn, damaged or soiled will be refused a refund and the product disposed of. This is for hygiene reasons.

We reserve the right to refuse the return/exchange of any goods that do not meet the above requirements.

All returned goods remain the responsibility of the customer until they reach Nubian Skin.

If your order has been returned to us by the courier due to refusal at customs, we reserve the right to retain the shipping fee.

Faulty Goods

Goods are classified as faulty if they are not of satisfactory quality, fit for purpose, or as described. Please note that items that are damaged or result from normal wear and tear by accident; or misuse will not be considered faulty. If your item is faulty when you receive it, you can return it for a refund within 14 days from the date you received it. Please contact us ASAP at customercare@nubianskin.com if you believe an item you have received is faulty.