Returns Policy
All orders placed from the USA are final and non-returnable.
UK/EUR/ROW have 14 days from date of receipt to return your items for a full refund.
Nubian Skin does not cover return cost or provide return labels.
All returns must be posted back to us at the customers' expense.
- Please quote your order number on the parcel (starts with NS_____)
- When returning goods, we advise you send the package via a tracked service and obtain your proof of postage.
- Please return to:
Nubian Skin Ltd
Suite 104
254 Pentonville Road
London
N1 9JY
After your return has been delivered, please allow up to 14 working days for returned items to be processed. There is a delay currently processing returns due to the sale.
We do not accept requests for exchanges. If you'd like a different size or colour, please return and re-buy.
T&C's
SOFTIES: Softies should be returned unused, in original packaging and with all Nubian Skin labels still attached, and leaflet in the bag.
TIGHTS: Tights should be in their original packaging, unopened.
We reserve the right to refuse returned items that are seen to not meet the above requirements will be refused a refund and the product disposed of. This is for hygiene reasons.
All returned goods remain the responsibility of the customer until they reach Nubian Skin. We advise sending your return with a tracked service. We are unable to process returns of lost parcels.
Faulty Goods
Goods are classified as faulty if they are not of satisfactory quality, fit for purpose, or as described. Please note that items that are damaged or result from normal wear and tear by accident; or misuse will not be considered faulty. If your item is faulty when you receive it, you can return it for a refund within 14 days from the date you received it. Please contact us ASAP at customercare@nubianskin.com if you believe an item you have received is faulty.
