Colours

How do I know which skin tone would suit me best?

We have a super handy Skin Tone Guide which will help you choose the best colour to go for - Berry, Cinnamon, Caramel or Café au Lait.

I think I’m in between two tones – which one should I go for?

If you’re in between tones, we would recommend choosing the darker shade.

Tights 

What denier are your tights?

Our Semi-Matt Tights are 20 Denier, and our  Shaping Tights are 40 denier.

Do you carry plus-size tights?

We absolutely do! Our 20 Denier Semi-Matt Tights are available up to an XL, and our 40 Denier Semi-Matt Shaping Tights are available up to an XXXL.

Can I return my tights for a refund?

Tights are fine to be returned within our 14 day return window (UK+EUR), as long as they are unworn, and sealed in their original packaging. This is for hygiene reasons. Any tights sent back to us that are seen to have been opened or worn will be disposed of and refund rejected. Our tights packaging has a small cellophane window so you can see the colour before you open them. You can also find our tights size chart here, to find your perfect size.

Shopping with NS

How long will my order take to arrive?

It depends which shipping method you choose, you can see the options here: Delivery & Shipping. If you have ordered and your parcel hasn't arrived yet, you can track it with the tracking number we sent you on dispatch, or contact customercare@nubianskin.com for any other concerns.

Do you provide a returns label with my order?

Unfortunately, as we are a small business we cannot fund return shipping. Please see more information on our returns policy at Returns Policy.

Where do you ship to?

We ship worldwide! However, we don't ship to PO Boxes or military addresses.

Do you have a physical store?

We currently don't have any permanent bricks & mortar stores.

When will my order be sent out?

Orders are processed most week days (Mon-Fri). Your order will be fulfilled no longer than 2 working days after you've placed your order.

I have made a mistake in my order, can you change it?

If your order hasn't yet been processed (see when we process orders above), then by all means, email customercare@nubianskin.com, and we will try and help. If your order has already been processed, it might be too late to make any changes. Our customer care team will be able to let you know your options depending on what needed amending.