Colors

How do I know which skin tone would suit me best?

We have a super handy Skin Tone Guide which will help you choose the best color to go for - Berry, Cinnamon, Caramel or Café au Lait.

I think I’m in between two tones – which one should I go for?

If you’re in between tones, we would recommend choosing the darker shade.

Tights 

What denier are your tights?

Our Semi-Matt Tights are 20 Denier, and our  Shaping Tights are 40 denier.

Do you carry plus-size tights?

We absolutely do! Our 20 Denier Semi-Matt Tights are available up to an XL, and our 40 Denier Semi-Matt Shaping Tights are available up to an XXXL.

Can I return my tights for a refund?

Tights are fine to be returned within our 14 day return window (UK+EUR), as long as they are unworn, and sealed in their original packaging. This is for hygiene reasons. Any tights sent back to us that are seen to have been opened or worn will be disposed of and refund rejected. Our tights packaging has a small cellophane window so you can see the colour before you open them. You can also find our tights size chart here, to find your perfect size.

Sizing & Bras

How do I measure my bra size?

Everything you need to know about how to measure your bra size is on our Find My Size page. Use the guide when measuring, and input your measurements into the Bra Size Calculator to find your perfect size.

Should I wear a bra whilst measuring myself?

You should wear a bra without any significant padding or push-up as this will affect the accuracy of your measurements. Make sure to use a soft tailors measuring tape.

How often should I measure myself?

We recommend measuring yourself once every 6 months, as a lot can change in this space of time!

Do you have any bras without an underwire?

We currently have four bras without any underwire. The Cotton Wireless Bra, the Wireless Bra, the Mesh Wireless Bra and the Bandeau.

What bras carry your biggest bra sizes?

Our Fuller Bust Bra goes up to a 34HH and a 36H.

How often should I wash my bra?

Ideally hand wash your bra every 2 – 3 wears.

Is it OK to put my bra in the washing machine?

We wouldn’t recommend it with every garment we sell, but if you do, we recommend using a lingerie bag and a gentle cycle on a low temperature. Further instructions can be seen here.

How do I know when to replace my bra?

If there are tell-tale signs such as underwire poking out, the band is no longer snug, or if there’s visible damage to the bra then you should think about replacing it. Some bras if kept with care and not worn often may last a life time. However, for bras in regular rotation, look out for the signs above and you may need to replace them annually. Read more here.

Panties

Are your panties cotton?

We have several cotton panties which include the Brief, High Waist Brief and Thong. However, all of our panties have a 100% cotton gusset. 

Can I return my panties for a refund/exchange?

Panties are fine to be returned under our standard returns policy, as long as they are unworn, and in their original packaging. This is for hygiene reasons. Any panties sent back to us that are seen to have been worn will be disposed of and refund rejected.

Shopping with NS

How long will my order take to arrive?

It depends which shipping method you choose, you can see the options here: Delivery & Shipping. If you have ordered and your parcel hasn't arrived yet, you can track it with the tracking number we sent you on dispatch, or contact customercare@nubianskin.com for any other concerns.

Do you provide a returns label with my order?

Unfortunately, as we are a small business we cannot fund return shipping. Please see more information on our returns policy at Returns Policy.

Where do you ship to?

We ship worldwide! However, we don't ship to PO Boxes or military addresses.

Do you have a physical store?

We currently don't have any permanent bricks & mortar stores.

When will my order be sent out?

Orders are processed every week day (Mon-Fri). You will receive same-day dispatch if you order before 2pm (GMT). Anything after these times will not be guaranteed same day fulfilment.

I have made a mistake in my order, can you change it?

If your order hasn't yet been processed (see when we process orders above), then by all means, email customercare@nubianskin.com, and we will try and help. If your order has already been processed, it might be too late to make any changes. Our customer care team will be able to let you know your options depending on what needed amending.